At Innovative Solutions Services LLC, we strive to deliver high-quality services. We understand that circumstances may arise requiring cancellations or refunds. This Refund Policy explains when refunds are applicable and how they are processed.
1. Cancellations
a. Client Cancellations
- Cancellations must be requested at least 24 hours in advance.
- Cancellations made within 24 hours may incur a 30% operational fee.
b. Company Cancellations
If we must cancel or reschedule due to unforeseen circumstances, you will be notified promptly and no fees will apply.
2. Refund Eligibility
Refunds may be issued under the following conditions:
a. Services Not Performed
If payment was made but the service was not completed and the client was not at fault, a full refund will be issued.
b. Duplicate Payments
Any accidental duplicate payment will be refunded immediately.
c. Service Dissatisfaction
Your satisfaction is important to us.
If you are unhappy with the service:
- We will return to re-perform the service at no additional cost.
- If the issue remains unresolved, a partial refund may be considered based on the situation.
Refunds will not be issued when:
- The technician was unable to access the property.
- Safety hazards prevented service completion.
- The service booked did not match the actual condition of the property (e.g., standard cleaning purchased when deep cleaning is required).
3. Processing Time
Refunds are typically processed within 3–7 business days depending on the payment provider or bank.
4. How to Request a Refund
To initiate a refund request, contact us at:
📧 innovativesolutions1973@gmail.com
Subject: Refund Request
Include:
- Full name
- Service date
- Amount paid
- Reason for request